Privacy Policy

At tjbat, we take your privacy seriously. As Bangladesh's trusted online gaming destination, we handle personal data with the utmost care and transparency. This Privacy Policy applies to all users who access our platform through any device, including mobile phones, tablets, and desktops.

By using tjbat's services — whether you are placing a cricket bet, spinning the reels on your favourite slot, or enjoying our live casino tables — you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

When you register and use tjbat, we collect certain personal information necessary to operate our services, comply with applicable requirements, and provide you with a seamless gaming experience. The categories of information we collect include:

• Account Information — Your full name, date of birth, email address, mobile number, username, and password when you create a tjbat account.
• Identity Verification — Government-issued identification documents (such as a National ID card or passport) required for KYC verification, account security, and withdrawal processing.
• Financial Data — Transaction records, payment method details (bKash, Nagad, Rocket, Upay, or bank account numbers), deposit amounts, and withdrawal history to facilitate secure payments in BDT.
• Technical & Usage Data — IP address, device type, operating system, browser version, game history, session duration, and clickstream data collected automatically when you use our platform.

How We Use Your Information

The information we collect is used strictly for legitimate purposes related to operating a safe and enjoyable gaming platform for our Bangladeshi players. Specifically, we use your data to:

• Create, verify, and manage your tjbat account and player profile.
• Process deposits and withdrawals securely through local payment partners including bKash, Nagad, Rocket, and Upay.
• Deliver promotional offers, welcome bonuses, and personalised game recommendations relevant to your playing behaviour.
• Provide customer support via our 24/7 support team, responding to queries and resolving account issues.
• Detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct in compliance with responsible gaming standards.
• Analyse platform performance, fix technical issues, and improve the overall user experience across all games and betting markets.

Payment Data & Transactions

tjbat supports local Bangladesh payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank transfers. All financial transactions are conducted in Bangladeshi Taka (BDT) and are processed through encrypted, secure payment gateways.

We retain only the necessary transaction records required to reconcile your account balance, investigate disputes, and comply with anti-fraud obligations. We do not store complete card numbers, mobile banking PINs, or full bank account credentials on our servers.

Sharing of Your Information

tjbat does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share limited information only in the following circumstances:

• Service Providers: Trusted third-party vendors such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), payment processors, and KYC verification partners who are contractually obligated to keep your data secure and confidential.
• Legal Obligations: When required by applicable law, court order, or government authority, we may disclose personal data to the extent necessary to comply with such legal requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.

In all cases, any party receiving your data is required to maintain strict confidentiality and may use the information only for the specific purpose for which it was shared.

Cookies & Tracking Technologies

tjbat uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, keep your session active, and analyse how our platform is used. Cookies are small text files placed on your device when you visit our website. They help us recognise you on return visits and tailor content accordingly.

You may configure your browser settings to refuse all cookies or to indicate when a cookie is being sent. However, please note that disabling cookies may affect the functionality of certain features on the tjbat platform, including staying logged in and remembering your game preferences.

Data Retention

We retain your personal data for as long as your account remains active or as needed to provide you with our services. Once you close your account, we will delete or anonymise your personal information within a reasonable period, except where retention is required by law or for legitimate business purposes such as fraud prevention and financial record-keeping.

Transaction records and KYC documents may be retained for a longer period as required by applicable anti-money laundering obligations and financial regulations. Anonymous or aggregated data that cannot identify you personally may be kept indefinitely for analytical and product improvement purposes.

Your Rights & Choices

As a tjbat player, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete personal information in your account.
• Right to Erasure: Request deletion of your personal data, subject to any applicable legal retention obligations.
• Right to Object: Object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format for transfer to another service provider.

We aim to respond to all data rights requests within 30 days of receipt. In some cases, particularly for complex requests, this period may be extended by a further 30 days, and we will notify you accordingly.

Security Measures

tjbat employs industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, secure data storage with restricted access controls, regular security audits and penetration testing, and real-time fraud monitoring systems.

While we take every reasonable precaution to safeguard your data, no digital transmission or storage system can be guaranteed to be 100% secure. If you believe your tjbat account has been compromised, please contact our support team immediately.

Third-Party Services

The tjbat platform integrates with third-party game providers (including Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, and Ezugi), payment partners, and analytics tools to deliver a complete gaming experience. These third-party services may collect and process certain data independently under their own privacy policies. tjbat is not responsible for the privacy practices of third-party services. We encourage you to review the respective privacy policies of any third-party service provider you interact with through our platform.

Changes to This Privacy Policy

tjbat reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or through a prominent notice on our platform.

Your continued use of the tjbat platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should stop using our services and close your account. We recommend reviewing this page periodically to stay informed about how we are protecting your information.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tjbat handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are available 24/7 to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

We take all privacy inquiries seriously and will acknowledge your request promptly. For responsible gaming concerns, please also visit our Responsible Gaming page. tjbat is committed to providing a safe, fair, and transparent gaming environment for all players aged 21 and above.